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Customer Self-Service

Reduce call volumes, decrease call centre operational costs and increase customer satisfaction

AMCS customer self-service solution elevates customer service channels by enabling end-customers to manage their account and automate interactions with their provider. It is enabling a secure, scalable and flexible 24/7 digital support centre.

Automate customer interactions

The self-service solution has been designed and developed by AMCS, the world’s leading technology provider to the waste and recycling industry.  The solution takes pressure off customer service departments by automating everyday service interactions to dramatically reduce call volumes, decrease call centre operational costs and increase customer satisfaction while delivering a positive and professional brand experience. 

Empower your customers with a secure online portal

The AMCS Customer Portal is a secure SaaS solution that empowers end-customers with real-time service and account information.  Accessible online and anytime, the solution supports multiple lines of business and processes including new customer sign-up, order requests, payment processing, customer communications and more.

AMCS Customer Portal benefits

This solution is driving added value for AMCS Platform customers by enabling operators to:

  • Improve satisfaction by up to 33% through quality, real-time information
  • Streamline resources and reduce call volumes by up to 30%
  • Improve cash flow by enabling customers to pay more quickly and easily
  • Create a positive, professional and consistent brand experience

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Webinar Cyber Security in the Cloud for the Waste and Recycling Industry

Safeguard your business continuity through cyber security

AMCS in partnership with Microsoft is pleased to announce the first in a series of seminars on the benefits of a cloud deployment model for waste and recycling organizations. Sign up now for March 3 15.00 BST |16.00 CET

Register for the webinar here